Case Studies

Executive Summary

	Company Name: Kings Security Group (Sydney) Nature of Business: Security systems integration, access control, CCTV, locksmiths and steel fabrication. Size of Business: 40+ size Technology Needed: A comprehensive back end service management system, which supported complex service contracts and SLA's - with the ability to offer a real time field force mobility solution to PDA's. Solution: simPRO 5.0: A comprehensive web based solution, offering an array of advanced business tools to manage and support a service centric company. Business Impact: Quick and accurate reporting Customers can access the systems and view quotes, print invoices and make service requests. Supports multiple sites with ease and little cost. User friendly interface for staff to schedule jobs and services calls.

The Company

KINGS Security Group started operations as a locksmith company in Darlinghurst, Sydney in 1988. Back then it was known as BNS security.

KINGS originally offered locksmith skills - designing and installing restricted master key systems, unlocking doors, cutting keys and fixing locks - 24/7. KINGS also supply and service access control systems, all types of safes, photo ID cards, environmental and computer room monitoring as well as all forms of electronic lock installations.

Business Challenge

KINGS have three operating units within their business, manufacturing, service and installation projects. The challenge was to find a product that could be applied to these multi business units.

simPRO 5.0 became a real option after a live demonstration in their office. The first reaction from Operations and Service managers was the easy navigation of the web interface. This was a critical part in selecting the software as 90% of users are from a trade background with little computer operating skills making simPRO a very attractive package.

The Solution

Kings Security selected simPRO; enabling local and remote staff to access the web based system to support a range of service based activity. simPRO 5.0 is a rapid deployment solution, which was originally developed for a local service company and now is commercially available specifically for the service industry!

Business Impact

Project management, also high on the list of must haves, KINGS has at any one time 6 - 10 major projects, these all need quick and accurate reporting of financial status and with simPRO this was an easy adoption with the P&L across the range of activities.

All projects now have up to date time & billing, product control, progress claims and variations, all this data is held and managed by simPRO, knowing this information can be updated and or accessed from any building site with WEB access or a wireless hotspot was a real advantage for our project managers.

The Future

"simPRO 5.0 was not only seen as a business management tool but an ongoing enhancement to our committment of providing efficient and effective customer service through an ecommerce infrastructure rollout plan" said Nolan Le Sueur.